Return and Refund Policy

Effective Date: January 3, 2025

At trustedluis, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and easy return and refund process to ensure your shopping experience with us is as smooth as possible.

1. Return Policy

You may return most products within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging.
  • You must provide proof of purchase (e.g., order number or receipt).

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products
  • Used or damaged items (unless they are defective)
  • Gift cards

2. How to Return an Item

To initiate a return:

  1. Contact Us: Reach out to our customer support team at info@trustedluis.com or call us at (660) 679-4258 to request a return authorization. Please include your order number and reason for the return.
  2. Return Shipping: Once we approve your return, we will provide you with instructions for sending the item back. You will be responsible for the return shipping costs, unless the item is defective or the return is due to our error.
  3. Packaging: Please pack the item securely to prevent damage during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

3. Refund Policy

Once your return is received and inspected, we will process your refund. The refund will be credited back to your original payment method within 5-10 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear on your account.

Partial Refunds

In certain situations, only partial refunds may be granted, such as:

  • Items with obvious signs of use or damage
  • Items not in original condition or missing parts for reasons not due to our error

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above. Once your returned item is processed, we will send you the replacement product, subject to availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@trustedluis.com or call (660) 679-4258. We will arrange for a return and either send you a replacement or issue a refund, depending on your preference.

6. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items are not eligible for a refund, unless they are defective or damaged.

7. How to Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us: