Payment Policy for Trusted Luis

Effective Date: January 3, 2025

At Trusted Luis, we prioritize providing a seamless and secure shopping experience. Our Payment Policy outlines the available methods for payment, security measures, and billing details to ensure smooth transactions on our website, trustedluis.com.

1. Accepted Payment Methods

We accept a wide range of payment methods to cater to the preferences of our customers. You can pay for your purchases through the following options:

  • Credit/Debit Cards: We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can securely pay using your PayPal account for added convenience and protection.
  • Apple Pay / Google Pay: For users who prefer to pay through mobile wallets, we accept payments via Apple Pay and Google Pay.
  • Bank Transfers: For high-value purchases, we also accept direct bank transfers. Please contact us for details on how to proceed.
  • Gift Cards: We accept Trusted Luis gift cards, which can be redeemed for purchases on our website.

2. Currency

All transactions are processed in USD (United States Dollar). If you are purchasing from outside the United States, your credit card issuer will determine the exchange rate and any foreign transaction fees applicable to the payment.

3. Security of Payments

We take the security of your payment information seriously. Our website is secured with SSL encryption, which ensures that your payment details are protected during transactions. All payment information entered on our website is encrypted and transmitted securely to prevent unauthorized access.

Trusted Luis complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that all credit card transactions are processed in a safe and secure manner.

4. Billing Information

When making a payment, you will be asked to provide billing information such as your full name, billing address, and contact details. Please ensure that the information you provide is accurate and up-to-date to avoid any issues with processing your payment.

5. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with a summary of your order. This email will contain your order number, payment method, and the details of the items purchased. Please review this email to ensure that everything is correct.

6. Payment Authorization and Order Processing

Please note that Trusted Luis reserves the right to verify the payment before processing your order. In some cases, we may require additional verification of the payment method, particularly for large transactions or first-time customers. If additional verification is needed, we will contact you promptly.

Your order will be shipped only after the payment has been authorized and cleared. If we encounter any issues with the payment, we will notify you immediately to resolve the matter.

7. Sales Tax

Sales tax will be applied to your order based on the applicable state and local tax rates at the time of purchase. The tax amount will be calculated and displayed during the checkout process, before you complete your payment.

8. Refunds and Cancellations

If you need to cancel or modify your order after making a payment, please contact our customer service team at info@trustedluis.com as soon as possible. Refunds for cancellations will be processed according to our Refund Policy, which outlines the terms and conditions for returns and refunds.

Refunds for any order will be issued to the original payment method used during the purchase.

9. Payment Disputes

If you believe there is an error with your payment or a charge made to your account, please contact us within 30 days of the transaction date. We will review your dispute and work with you to resolve it in a timely manner.

10. Contact Us

If you have any questions or concerns regarding our payment policy, please feel free to contact our customer service team:

At Trusted Luis, we are committed to providing you with a secure and hassle-free shopping experience. Thank you for choosing us!

This Payment Policy was last updated on December 26, 2024. Please review this policy regularly for any changes.